FAQ FOR ONLINE ORDERS

Have questions before placing your order? This section covers how online orders work, payment options, shipping, custom requests, and what to expect after checkout. Read through the answers below for clear, practical details so there are no surprises later.

Yes. Select gift hampers are available for direct purchase through our website. Simply choose your hamper, complete the checkout process, and our team will take care of the rest.
No. We currently accept prepaid orders only. As our hampers are curated and packed to order, we do not offer Cash on Delivery.
We accept secure online payments via: • Credit & Debit Cards • UPI • Net Banking • Wallets (as supported by our payment gateway) All transactions are processed through trusted and secure payment partners.
Yes. Our website uses secure, encrypted payment gateways to ensure your payment details remain safe and protected.
Shipping charges are not included unless mentioned otherwise. They are calculated as per actuals, based on delivery location, weight, and order size.
Website orders are typically non-customised. For custom bulk requirements, we recommend reaching out to us directly.
Due to the nature of our curated gift hampers, we do not accept returns or issue refunds. In the rare event that you receive an incorrect or damaged product, please notify us within 24 hours of delivery with clear images, and we will review the matter and assist with a suitable replacement wherever applicable. For more details, please refer to our Returns & Refunds Policy.
Once your payment is successful, you will receive an order confirmation via email or WhatsApp, along with next steps.
Yes. Tracking details will be shared once your order has been dispatched.
We’re happy to help. Please reach out to us via chat or email (support@bespokegifting.in) for any clarifications or special requests, and our team will assist