As our gift hampers are curated and packed to order, we request customers to review the policy below carefully before placing an order.

Returns & Exchanges

Due to the nature of our products, returns or exchanges are not accepted once an order has been confirmed and dispatched.

Refunds

Refunds are not applicable in the following cases:

  • Change of mind after order confirmation
  • Delivery delays caused by courier partners
  • Minor variations in packaging or presentation
  • Transit-related damage beyond our control
  • Orders returned due to unsuccessful delivery attempts, recipient unavailability, or incorrect delivery details provided at checkout

Damaged or Incorrect Orders

If you receive an order with an incorrect item or significant damage during transit, please inform us within 24 hours of delivery.

Please share the following for review:

  • Clear images or videos of the outer packaging and inner contents
  • Order reference details

After review, we will assist with a suitable resolution, which may include a replacement where applicable.

  • Claims raised after 24 hours of delivery may not be reviewed.
  • All resolutions are handled with fairness and discretion.

Need Assistance?

For shipping, return, or order-related queries, please reach out via chat or email. Our team will assist you.